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    Howdy, Stranger!

    It looks like you're new here. If you want to get involved, click one of these buttons!

    How does emergency credit work?

    Your prepayment meter has an emergency credit facility that allows you to ‘borrow’ money from the meter if your credit runs low. Our standard emergency credit amount is £5.00. This credit should only be used in an emergency. You’ll have to pay back to the meter, any emergency credit you borrow along with any debt owed. This will also include standing charges that may have built up while you’ve been using the emergency supply.

    - Electricity -

    To use the emergency credit just put your key into your meter when your credit is below £1.00. Your meter will then display an ‘E’ to show that it’s on emergency credit.

    What your meter will display: Display number

    What this means:

    A or 1: How much you have left before your emergency supply runs out, e.g. £2.50E - the ‘E’ means emergency credit mode.

    B or 2: How much you need to put onto your meter to get it back to normal, e.g. £7.00

    - Gas -

    To use the emergency credit just put your card into the meter and press the red button A. Your meter will then display 'Emergency credit in use'.

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